Book a 20-min demo

Robin answers your clinic's WhatsApp, day and night.

Robin, the front desk assistant, replies to families on your clinic's WhatsApp number and in the FetchWise app, in your clinic's name. Hours, prices, what is due and bookings, in seconds. Anything clinical or urgent goes straight to your team.

Book a 20-min demo

Only 10 clinics get early access. Apply now.

The messages keep coming while the desk is full.

Your front desk is one or two people checking pets in, taking payments and helping the vet. All day, families message the clinic: is the doctor in today, can Bruno come at five, how much is the rabies shot, where do I park.

Many of those messages arrive while the desk is busy, after closing or on a Sunday. Some get an answer hours later and some never get one. A family that waits too long books with the clinic down the road.

What Robin does about it.

  • Replies in seconds, at any hour

    Robin answers families on your clinic's WhatsApp number and in the FetchWise app, day or night. It reads English, Hindi and Hinglish.

  • Books, moves and cancels visits

    Robin finds free times and books, moves or cancels a visit once the family confirms the pet, the day and the time. Or it passes the request to your desk, if you prefer.

  • Hours, address and who is in

    Opening hours, closures, the address and which vet is on shift all come from your clinic's own settings.

  • Prices from your price list

    If you choose to show prices, Robin quotes them from your own price list, never a guess.

  • What is due for each pet

    A family can ask what is due for their pet and which visits are booked. Robin only ever shows a family its own pets.

  • Clinical questions go to a person

    Robin is not a vet. It never answers on symptoms or doses. It offers a visit and hands the chat to your team, with a short summary.

How Robin fits your clinic.

  1. We set it up for you.

    We connect your clinic's WhatsApp number to FetchWise Clinic. You choose whether Robin books visits itself or passes requests to the desk, and whether it shows prices.

  2. Families message as they always do.

    Robin replies in your clinic's name and tells each family it is an assistant. A family can ask for a person at any time to reach your team.

  3. Your team sees every chat.

    Every conversation is in FetchWise Clinic. Anyone on the desk can take over with one press, and Robin stays quiet in that chat until it is handed back.

Our promises to early-access clinics.

  • Set up with you in 48 hours.
  • We bring your records across.
  • Leave any time, with all your data.
  • Your records are never sold.
  • A vet on the other end.
  • You shape what we build next.

Questions clinic owners ask.

Is Robin a vet?

No. Robin does front desk work only. A question about symptoms, doses or whether something is serious gets the offer of a visit and goes to your team.

What happens in an emergency?

Emergency words are caught before Robin writes anything. The family gets your clinic's emergency number straight away, the emergency shows on your dashboard and your team takes over.

Do I need to set up WhatsApp myself?

No. We set up your clinic's WhatsApp number with Robin for you.

Does Robin send marketing messages?

No. Robin only replies to families who message your clinic. It never starts a conversation.

Do families know they are talking to an assistant?

Yes. Robin says so in its first reply, as your clinic's assistant, and a family can ask for a person at any time.

Can my staff take over a chat?

Yes, with one press. Robin stays silent in that chat until your team hands it back.

More of FetchWise Clinic.

See all of FetchWise Clinic and Sage

Book a 20-minute demo.

Only 10 clinics get early access, with our six promises in writing.

Book a 20-min demo

Set up with you in 48 hours. Leave any time, with all your records.